Orlando, FL, USA+1 (407) 714-1616hello@billmatters.com
Bill MattersBill Matters is an AI-powered denial management and appeal generation platform operated by Biz4Group LLC, a Florida limited liability company with its principal place of business at 7380 W Sand Lake Rd, #500, Orlando, FL 32819, USA.
Throughout these Terms, "Bill Matters," "we," "us," and "our" refer to Biz4Group LLC operating the Bill Matters platform. "You" and "your" refer to the individual or organization using the platform.
Bill Matters is designed for use by healthcare billing professionals, medical practices, and billing companies in the United States. The platform generates AI-assisted appeal letter drafts for denied medical insurance and Workers Compensation claims. It is not a law firm and does not provide legal, medical, or financial advice.
By accessing billmatters.com or app.billmatters.com, creating an account, or using any feature of the platform, you agree to these Terms and Conditions and the Bill Matters Privacy Policy, which is incorporated herein by reference.
If you are using Bill Matters on behalf of an organization, you represent that you have authority to bind that organization to these Terms. In that case, "you" refers to both you individually and the organization.
To use Bill Matters you must:
Bill Matters is available to users across the United States. Nothing in these Terms restricts access based on the state in which you operate. Governing law and dispute resolution provisions reference Florida law solely because that is where Biz4Group LLC is incorporated and operates.
To access the full platform you must create an account by providing your full name, work email address, organization name, and role. You agree to provide accurate and complete information and to keep it current.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at hello@billmatters.com if you suspect unauthorized access to your account.
Multi-factor authentication (MFA) is required for all accounts and must be configured before accessing the product application.
One account is created per organization. The person who registers becomes the Admin. Admins may invite additional team members as Members. All team members share the organization's case queue and free appeal balance. Admins are responsible for ensuring that all Members under their account comply with these Terms.
Bill Matters provides an AI-powered platform that reads uploaded denial documents, analyzes denial reasons, identifies missing evidence, and generates payer-specific appeal letter drafts for Workers Compensation claims and Medical Insurance claims (commercial insurance, Medicare, and Medicaid).
During the current product phase, generated appeal drafts are visible on screen within the platform but the download and export function requires connecting with the Bill Matters team. This is a product limitation of the current release, not a contractual restriction. We will notify users when direct download becomes available.
We target 99.5% platform uptime excluding planned maintenance. We will provide advance notice of scheduled maintenance where reasonably possible. We are not liable for downtime caused by factors outside our reasonable control.
Each organization account receives three (3) free appeal generations. No credit card or payment information is required to use the free tier. Free appeals do not expire.
Bill Matters is currently offered at no charge during its early access period. Pricing terms for access beyond the free tier will be communicated to users before any charges are applied. We will provide at least 30 days' notice before introducing paid plans.
When paid plans are introduced, pricing terms, payment schedules, and any revenue-share arrangements will be set out in a separate pricing agreement or updated terms. You will have the opportunity to review and accept any new pricing terms before they apply to your account.
You agree to use Bill Matters only for lawful purposes and in accordance with these Terms. You must not:
We reserve the right to suspend or terminate accounts that violate these acceptable use requirements.
Your use of the platform is governed by the Bill Matters Privacy Policy, which explains in detail what data we collect, how we use it, how long we retain it, and your rights.
Bill Matters operates under HIPAA-aligned safeguards. You are responsible for ensuring that your use of the platform complies with HIPAA requirements applicable to your organization, including obtaining any necessary patient authorizations before uploading records.
To the maximum extent permitted by applicable law, Biz4Group LLC's total liability to you for any claim arising out of or relating to your use of Bill Matters shall not exceed the greater of:
In no event shall Biz4Group LLC be liable for any indirect, incidental, special, consequential, or punitive damages, including lost revenue, lost profits, or loss of data, even if advised of the possibility of such damages.
These limitations apply regardless of the theory of liability - whether in contract, tort, negligence, or otherwise.
Bill Matters, the platform, its AI models, knowledge base, software, design, and all associated intellectual property are owned by Biz4Group LLC. Nothing in these Terms grants you any ownership interest in the platform or its underlying technology.
You retain ownership of all documents you upload and all data you provide to the platform. By uploading documents, you grant Biz4Group LLC a limited, non-exclusive license to process those documents solely for the purpose of generating your appeal. This license terminates when your session ends and your documents are deleted.
Appeal letters generated by the platform using your uploaded documents and case data belong to you. You may edit, submit, and use them as you see fit, subject to your obligations under applicable law.
You may close your account at any time by contacting us at hello@billmatters.com. On account closure, your uploaded documents and generated appeals will be deleted in accordance with our data retention schedule.
We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or use the platform in a way that creates legal or compliance risk. We will provide notice of termination where legally required and reasonably practicable.
Sections 9 (Disclaimers), 10 (Limitation of Liability), 11 (Intellectual Property), and 13 (Governing Law) survive termination of these Terms.
These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.
Any dispute arising out of or relating to these Terms or your use of Bill Matters shall be resolved by binding arbitration in Orange County, Florida, under the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction.
You waive any right to a jury trial or class action in connection with any dispute arising under these Terms.
We may update these Terms from time to time. When we make material changes, we will notify you by email (using the address on your account) and post the updated Terms on this page with a new effective date. Your continued use of the platform after the effective date of updated Terms constitutes your acceptance of the changes.
If you do not agree to updated Terms, you must stop using the platform and may close your account.
If you have questions about these Terms, please contact us:
| Entity | Biz4Group LLC (operating Bill Matters) |
|---|---|
| Address | 7380 W Sand Lake Rd, #500, Orlando, FL 32819, USA |
| hello@billmatters.com | |
| Website | www.billmatters.com |